Anonymous

Shipped broken laptop charger. I returned it. NO Refund NO Responce

I Googled lap top chargers and they came up first. I ordered one. It never worked. I called them and got approval to send it back. They never refunded my charger nor send me a replacement. I went to the BBB and got them involved. Proto-charger.com has an F rating now. 2011. $100 gone... DO NOT BUY FROM THEM! Its 2014. Can't bellieve they are still in business.....Notice no phone number or address on the web site.....see below if you need to call them or visit. http://www.bbb.org/houston/business-reviews/product-sales-general/pronto-chargers-in-houston-tx-9000**** Pronto ChargersAdditional Locations Phone: (832) 449-**** View Additional Phone Numbers 10414 Rockley Road, Houston, TX 77099 www.prontochargers.com ! There is an alert on Pronto Chargers ! BBB® D+ Rating On a scale of A+ to F Reason for Rating BBB Ratings System Overview
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Loss:
$100
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker San Jose, California

WRONG CHARGER RECEIVED AND 'FRAN DRESCHER' HAS IGNORED IT!

I ordered an HP ZV6000 Charger July 8, 2014 online (with a friend's PC) because I needed a replacement for my PC related to having my own PC for a new job I had accepted. My Charger didnt work! The cash came out of the bank immediately and the ordr was processed within 4-6 hours (received an EMail telling me so). Received the WRONG CHARGER WITH THE WRONG PLUG FOR PC in a torn up package (barely readable). I called them immediately. The snotty Fran Drescher sounding ***-wipe in the Customer Service Department (Staci or Stephanie; I think), was a total *** the entire time I dealt with her during three to five complaint calls. She started a return ticket and when she offered to send me the right charger and pay for shipping - sorry! That's not good enough! I had a JOB (which I was promtly received a rescind message about) that counted on this charger! I ordred the CORRECT CHARGER - it's on my paperwork, EMail Confirm and on the Packing List. It's pretty obvious that the Sh*#heads in the shipping department dont know their *** from *** in the ground. The complaint call included the information (volunteered by them) that their warehouse that the charger shipped from is about 18 miles from my residence. I offered to drop the wrong charger off and pickup the CORRECT REPLACEMENT if they would refund my purchase and my shipping. The *** REFUSED! Their Warehouse is in Houston, Texas. The complaint phone call ended with this *** transferring me to a continually unanswered line and then, as my unanswered calls said, I was (programmed) to remain in the cue and the 'next caller in line' for HOURS while trying to get transferred to a manager! They are receiving notice any day now to refund my FULL AMOUNT "AND" send me a return slip for the one that I got that was incorrect. Their failure to live up to their guarantee has gotten me so angry that if I don't get my refund, they will be summoned to COURT for the refund, shipping, my time and the loss of the position that I had been offered that required me to have my own PC! This site and the complaints here GUARANTEE ME MY VICTORY! DO NOT BUY FROM HERE! BEWARE! Thanks for your time, 'Still Unemployed'
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Loss:
$90035
Anonymous

Charger broke within 2 weeks of use. No response from this company at all.

I ordered a tablet charger for my daughter's tablet. We received it pretty fast and everything was hunky dory. In less than two weeks of receiving charger...it broke. The plug on the charger fell off!! I immediately sent them an email to their "support" email address. My email was acknowledged: "LAPTOP AND PRINTER PARTS DEPT | Jul 10, 2014 02:23AM CDT Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email. Thanks in advance for your patience and support." It is now September 17, 2014!!! I have sent them email after email with no response at all. They have my money and I have a defective piece of junk.
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Anonymous
map-marker Woodford, England

Broken Chargers and slow shipping after paying for overnight shipping!!!!!

I ordered a charger from Pronto charger and paid to get overnight shipping and it took over 2 weeks to get it and then it only worked for about two weeks before it quit. Called them and they sent me out a new one in about a week and that one quit working in about 2 weeks also and I called and no answer so I emailed them and they took 1 week to contact me which was suppose to be 24 hours and said they could send me another charger if I paid $6 for shipping so I agreed and then I never heard a word back from them and they never sent me another charger!!!! Their chargers are *** and don't work and you pay good for them.
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Loss:
$40
Reason of review:
Damaged or defective

Preferred solution: Full refund

Anonymous
map-marker Montgomery, Alabama

Received wrong ac charger power supply, wrong car charger, No response or refund for returned items

I provided the model number and serial number for the laptop that I wanted to order an a/c power supply, with extra long cord, and a car charger suitable for this laptop. When items were received neither power supply was suitable for my specific laptop. The male end of the power supply was too large for my power port and the male end of the other power supply was too small for my power port. I also had paid for priority mail delivery and it arrived 7-10 days later Unable to contact Merchant via phone - always under unscheduled maintenance even during normal/advertised business hours Extremely slow in responding to e-mail inquiries about incorrect items provided. Finally received return instructions and followed the instructions provided. Returned via Priority Mail with USPS Tracking number No response to e-mails, NO Refund 45 days and counting. Complaint lodged with PayPAL Filed dispute with credit card company
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Loss:
$62
Anonymous

Received a damaged battery pre-paid

E-mailed and called Pronto Charger. Received multiple generic responses promising service the next day. Never received call or e-mail back. Asked for instructions about returning the damaged battery and receiving a good one. Never received instructions. Tried calling the number listed. No connection. The battery they sent us was not packaged adequately. It came chipped on one corner. Since I already paid for the battery, I expected to receive one that was in good condition. It is appalling to receive the same generic response over and over with promises to get back to me that are never kept. I hope that Pronto Charger will at last reply with the instructions I requested.
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Loss:
$60
Anonymous
map-marker Springfield, Missouri

Bad Charger, Stole my Money

They sent me a faulty charger Ignored many of my emails asking for a new charger/refund I returned the charger - it has been a month now and I have yet to see my refund. I asked them about it and they said my money would be refunded 2 weeks ago Ignored more of my emails. Their phone call center does not work. This company is a fraud, a thief, and will be reported to the BBB. If I could give them negative stars I would. I am on the *** of bringing in legal action because nothing would make me happier than making these *** accountable for their fraudulent practices.
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Loss:
$45
Anonymous

Battery does NOT work

I ordered a power cord and battery for my HP laptop. The power cord came quickly and I was thinking that this would turn out to be a good deal, the battery did not. After numerous calls, a battery was sent overnight. It will NOT hold a charge. HP's internal battery check says there is an internal fault and should be replaced. I sent an email to the company - no response after 6 days, sent another one and called. No answer when calling the 800 number. I would not use this company if you are thinking about doing so.
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Loss:
$46
Anonymous
map-marker Chester, Pennsylvania

Review about Undelivered Charger from Chester, Pennsylvania

Pronto charger never sent me my charger they never answer calls nor return emails. I asked for 2-3 days shipping which is $10 and it's been 7 days this company is dishonest I need my money back
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Anonymous
map-marker Corvallis, Oregon

Pronto Charger, another internet rip off !

Recieved adapter mid May, Sent back on May 31 with proper RMA......have e-mailed 4 times, once being told it was being taken care of. I have copy of USPS tracking, it was acceped May, 31 2014 at 10:30 AM. These guys are certainly one of the biggest crooks on the internet, can nothing be done to stop these *** ? If anyone is planning a law suit, count me in, if you want to march on thier headquarters, count me in, if there is any way I can help stop these fools, count me in. Twenty or thirty bucks from everyone they screw adds up in a big hurry, is the attorney general from thier state aware of thier practices, if so why has'nt anything been done to stop thier criminal acts ?
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Loss:
$31
Anonymous

Bait and Switch, then refuses to communicate. Cheap prices are the LURE!

Prontocharger.com is a criminal organization that should be investigated by the authorities and shut down. They advertise extensively on the web showing all kinds of consumer safety logos, send you a cheap object instead of what you ordered, and from that moment on are not reachable through any means other than the sales department (of course) which tells you they have no access to customer orders! Their customer service line has a PERMANENT recording that says "Our systems are currently down. Please contact us through our support email" but no amount of emails will ever elicit a response. They mail out cheap ridiculously inappropriate merchandise so they have plausible deniability and refuse to communicate after the sale.
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Loss:
$10
Anonymous
map-marker Los Angeles, California

Misleading product descriptions... such scammers!

I bought an Apple G4 Laptop charger. The product image that is reflected on their site is the Apple brand charger as well as the product description lists Apple brand. What I got in the mail was a third party piece of *** that looked like the product image for the Apple G3 Laptop charger they have listed. I contacted them through their site that says I will get a reply within one business day. That's a lie as it didn't happen. I called and the lady I spoke to in Customer Service sounded like she hated her job because she was very rude from her first spoken word. She said the images listed on the site are just "default" pictures and the chargers for the G3 and G4 laptop are the same. This can not be as my sister works at Apple and said they use different Watts and G3 wouldn't work for a G4. They will send return instructions but will not pay for return shipping costs. Do not do business with this company. They are super misleading and reflect very very poor business skills.
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Anonymous
map-marker El Paso, Texas

Faulty Charger Review

Horrible company, thieves . They sent me a charger that did not work , returned it. It's been over a month ago, they are still giving me the run around.
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Anonymous
map-marker Houston, Texas

Failed to deliver charger as promised

Ordered charger on May 22 with their "same day shipping". Followed up the following week and told its on backorder. Then company said it shipped on May 30 (not). Asked for a tracking number and they said will send (not). Emailed and phoned with inquiry and complaint (no response within 24 hours as promised). Their customer service department "system is down" June 5 and 6. Request to talk to management goes to voice mail. Filed a complaint with Better Business Bureau and disputed charge on my credit card. WORST COMPANY EVER FOR CUSTOMER SERVICE and I am in the service business. STAY AWAY!
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Loss:
$49
Anonymous
map-marker New York, New York

Scammer Bilked Me of $20

Instantly charged for product that was out-of-stock. No update was sent to me and I was only informed of the delay after I made an inquiry. I instantly cancelled the order, but the company now refuses to issue a refund. This order was cancelled immediately after I learned it was out of stock. Although that cancellation was acknowledged by the company, they shipped something to me anyway. As soon as that was received, I instantly complained and was told to return the unit. Now the company will not issue a refund. Sorry I ever dealt with these hucksters. Bad company. Avoid them.
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Anonymous
map-marker Minneapolis, Minnesota

Item shipped, returned unopened, no refund....still waiting

I purchased a power cord online, it arrived and I returned it right away unopened. Call first to gain a RMA # and then shipped. Prontocharger.com received my package on 02/04/14. I have called 12 times and emailed 24 to follow on my refund, only to be told the stock same answer of "I see your return in our system and will process your refund now. Your refund will show up in 24-48 hours". TWO months later, I still have yet to receive my refund. I have asked to speak to a manager or surpervisor or CEO for that matter, only to be transferred to a bogus extension and disconnected. Terrible first transaction with this company and I feel that should be shut down with all the complaints I am reading online.
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About

Summary

Pronto Chargers is one of the leading companies that provides laptops chargers and alternating current adapters. The company offers adapters for thousands of different laptop models such as Acer, Toshiba, Apple, Sony, Asus, Lenovo / IBM, Compaq, HP, Gateway and many others. The company can debug at breakdown of notebooks, laptop AC adapters, laptops, laptop power cords and any laptop power supply. Pronto Chargers offers the same day shipping for the clients and provides satisfaction guarantee for all products. One can find genuine laptop items and more. Pronto Chargers also provides a great selection of cell phone batteries and chargers, cell phone screen protectors, cell phone cables and adapters etc.

Pronto Chargers reviews and complaints

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